Laser cutting machine with exchange table and full-enclosure

At CNC-Robotec, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied, please review our return and refund policy below:

1. Returns

• Items can be returned within 14 days of delivery.
• Products must be unused, undamaged, and in their original packaging.
• To initiate a return, contact us at GabrielP@cncroboctec.com with your order details.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Customized or special-order products.
• Items marked as non-returnable during the purchase process.

3. Refunds

• Once we receive and inspect your returned item, we will notify you of the refund approval.
• Approved refunds will be processed to your original payment method within 7-10 business days.

4. Shipping Costs

• Return shipping costs are the responsibility of the customer unless the product is defective or an error was made on our part.
• Original shipping fees are non-refundable.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us at GabrielP@cncroboctec.com within 7 days of delivery for assistance. We will arrange for a replacement or a refund as applicable.

6. Contact Us

For any questions or concerns about your return or refund, feel free to email us at GabrielP@cncroboctec.com.

Thank you for choosing CNC-Robotec!